A French fry line that was installed at Moroccan potato processor Fun Fries last summer, was started up entirely remotely using augmented reality (AR). When the COVID-19 pandemic prevented Kiremko’s engineers from boarding planes, a highly innovative solution was used: the Kiremko Remote Service.
This service, developed by the manufacturer of processing lines for the potato processing industry, uses an advanced headset with camera, sound and monitor, an Internet connection and high-quality technicians on both sides of that connection.
Increased customer service
‘This was the first time we started a line in this way, using the AR-technology’, says Matthijs Laks, project manager at Kiremko. ‘The AR glasses played a crucial role in this project. We were able to assist the customer remotely and to start up the line, despite the travel ban that applied. This technology will further improve and Remote Service will increase our customers’ possibilities in these uncertain times.’
‘It was a really fruitful experience. The online communication on site with the Kiremko team allows us to do the job as if the Kiremko team is physically on site’, says Mustapha Laraqui, director of Fun Fries Morocco, about his experience with the AR-glasses and the use of this new technology. He believes that with the advantage of the AR-glasses, his technicians are more trained than in a conventional way. ‘It’s already the present, and not something of the future anymore’, he adds.
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